[ Website: www.pandaexpress.com/guest ] If you are thinking of sharing your experience at Panda Express, follow the link above and you can also get a free entrée. In that way, the owners can find out what the problems are and they will improve further. There are many Chinese and other restaurants who does not care at all what the customers say. You might go to the restaurant reviews website and find similar comments: “The customer service was poor and when I asked about the food, they did not even talk to me properly.” “I did not like how the food was burned and when I wanted to talk about it, they did not care.” “The amount of food is less compared to the price and there was no salt.” “I did not like the wonton soup because the broth was tasteless and the wontons were not how they should be.” “The food was overcooked.”
Related articles about Panda Express Survey Website
As you can see, these are some of the examples of comments people shared about a restaurant they visited. Most of the time, you will find them lying there without being noticed. That is when people stop going there and they lose customers. There are many reasons why Panda Express has a huge customer base and is famous all over the country. There is not a single person in the United States who did not hear about Panda Express. It is popular for its friendly staffs, fresh and tasty Chinese food, low prices and variations in the dishes. Nonetheless, whenever you come across a disappointing review about Panda Express, they reply to the person, apologizing and hoping the same mistake will not happen again.
For example, someone wrote, “I love the food of Panda Express and that is why I keep going there. The last time I was upset because the food did not have the quality it should. The Orange Chicken lacked taste and the rice was overcooked. When I talked to the manager, they did return my money. I have no complains about the customer service”. From the situation above, we can tell that the customer received nice behavior which you will not find in most places nowadays. Still the Panda Express Authority would reach them to apologize. In many restaurants, they would take money for burnt or undercooked food. When complaining about a stuff, the boss would say the workers work hard and the customers should spare them.
Rather than taking the side of the staff, the Authority of Panda Express, apologizes even though the customer service is excellent, they changed the food plus returned the money yet they would take action in the particular location.
As you know, Panda Express has multiple locations and the authority would contact the manager of that particular branch and deal with the problem so that nobody has to deal with low-quality food.
At times, when a client has problems with the food, the authority would put a link which is the Guest Relations team. The URL is: bit.ly/ContactPanda.
Writing here will get you into a more focus point and you can solve the problem. You might not care because you probably will not want to go there anymore. But, the Panda Express authority has a problem. They would never want to see a guest not coming in again no matter how many people they have every day.
The link will let you be clearer about your problem which you failed to do at a restaurant review website. That is why the restaurant has come up with a Panda Express Survey Website as it is important to hear from each and every client. It gets much more significant when a guest faced an issue. In the URL that takes you to the Guest Relations Team, you will put more details about where you ate.
Put your order number, time of buying the food, the store’s address, city and state. After that, put details about you. Your name, address, city, state, zip code, phone and e-mail address. Most people do not want to put feedback here as nobody wants to get into a hassle.
It is not a hassle but if you feel so, there is always the Panda Express Survey Website. Whether it is a positive one or a negative, you can write down what you feel like. Some restaurants would make zero efforts to improve the experience of the customer while others make slight effort. That little effort can be as good as a zero. They would ask “How was the food today?” or “How did you like your experience here?” These questions will never get the restaurant honest answers that is necessary for success and fame.
Some people would not like to speak directly as there is a chance of the staff being rude. Also, some customers are more active online and they put a review online that would stop others from going there. Some are too shy to protest if their cashier was impolite or their meal was drowning in oil. That is why this eatery gets the customers to finish a brief survey on through their PC in the comfort of their home, while their experience is recent, they will be more motivated to give you honest comments. And yes, Panda Express has learned to embrace negative reviews! They consider it to be a strong and powerful tool to make essential alterations to operation.
Since some people do not want to participate in this, they also have come up with another intelligent wat to get to the people. They offer coupons and many of those who wrote their opinions got a free entrée. According to many researches, offering customers discount or a coupon as a motivation to complete online survey will get more of them to contribute. Also, a bonus for the eatery because they can improve the quality without any hard work. If they did not care about the customers, guests and clients, they would not be able to operate more than 1800 eateries around the world.